Terms of service

Last updated: 12 November 2026

1. About us

This website is run by Fontmere. You can reach us at velsonoltd@gmail.com. By using this site or placing an order, you agree to these terms.

2. Our products

We show our products as accurately as we can, but colours on your screen may look slightly different in real life. Please follow the instructions for your fountain: unplug it before cleaning or refilling, and keep the pump out of the dishwasher.

3. Orders

When you place an order, we'll email you to confirm we've received it. Our contract with you starts when we send that email. We may cancel an order, for example if there's a pricing mistake or we can't supply the item. If we do, we'll tell you and refund anything you've paid.

4. Prices and payment

Prices are in pounds sterling (GBP) and payment is taken at checkout. We can change our prices, but a change won't affect an order you've already placed.

5. Delivery

See our Shipping policy.

6. Returns and refunds

See our Refund policy. Nothing in these terms affects your legal rights as a consumer.

7. Our responsibility to you

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that. We're not responsible for loss that isn't foreseeable, or for business losses. Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit.

8. Your privacy

We handle your personal data as set out in our Privacy policy.

9. Changes to these terms

We may update these terms. The version on this page when you place your order is the one that applies to it.

10. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.