Shipping policy

Free express shipping

Every order ships free. There's no minimum spend.

Delivery times

Orders to the UK usually arrive in 4 to 9 working days (Monday to Friday, not bank holidays). This is a guide, not a guarantee, and busy periods can add a few days.

When your order ships

We'll email you when your order is on its way.

Late or missing parcels

If your order hasn't arrived after 9 working days, email us at velsonoltd@gmail.com with your order number and we'll look into it. If it's lost in the post, we'll send a new one or refund you.

Wrong address?

Please check your address at checkout. If you spot a mistake, email us straight away and we'll try to fix it before your order ships.