Refund policy

Changed your mind?

You can cancel your order and send your fountain back within 14 days of delivery. That's your right when you buy online in the UK.

1. Email us at velsonoltd@gmail.com within 14 days of delivery with your order number.
2. We'll reply with the return address.
3. Send the fountain back within 14 days of emailing us, packed carefully, in its box if you still have it.

Return postage is paid by you, unless the fountain is faulty, damaged or not what you ordered. Please use a tracked service and keep your proof of postage.

You can unpack and check the fountain the way you would in a shop. If it comes back used beyond that, or with parts missing, we may take the drop in value off your refund.

Faulty, damaged or wrong item?

Email us at velsonoltd@gmail.com within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, including any postage. After 30 days your rights under UK consumer law still apply, so get in touch either way.

Refunds

We refund you within 14 days of getting the fountain back, or of you sending us proof of postage, whichever comes first. The money goes back to the card or payment method you used.

Questions

Email us at velsonoltd@gmail.com.